Help & Support

Get help with registration, account activation, and managing your pub's reviews

How Can We Help?

Tap a topic below to find answers, or jump to our contact form for personalized support.

Common Questions

What is Rate My Marstons?

Rate My Marstons helps pub managers collect customer reviews. We provide NFC cards for your pub that customers tap to leave feedback. All reviews are tracked in one simple dashboard.

How long does registration take?

Online registration takes 5-10 minutes. Our team then verifies your details within 24 hours and sends your activation email.

You'll be up and running within a day!

Is there a cost?

No - Rate My Marstons currently is free but depending on cost of running the service where may be an annual service charge. This includes NFC cards, dashboard access, review monitoring, and support.

What devices work best?

Rate My Marstons works on all modern phones, tablets, and computers.

For registration (especially Step 2 with Google Maps), we recommend a computer or large tablet as the map is easier to use on a bigger screen.